Refund policy
Return & Refund Policy:
At SOAPHA, we want you to love every gift box you receive. If something isn’t right, we’re here to help.
Returns:
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned in the original packaging
- Accompanied by proof of purchase or order confirmation
To start a return, please contact us at Returns@soapha.com with your order number and reason for the return.
Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.
Return Shipping Costs:
Customers are responsible for all return shipping costs unless the item arrived damaged, defective, incorrect, or there was an error with the order caused by SOAPHA.
Original shipping charges are non-refundable unless the return is due to a SOAPHA error.
We recommend using a trackable shipping service when returning your package. SOAPHA is not responsible for returns that are lost, delayed, or damaged in transit.
Return address:
6160 Warren Pkwy Suite 100, Frisco TX, 75034
If your return is approved, we will provide instructions on how and where to send your package.
Damaged, Incorrect, or Missing Items:
Please inspect your order within 48 hours of delivery.
If your order arrives damaged, defective, or incorrect, contact us immediately at Returns@soapha.com and include photos of the issue so we can resolve it as quickly as possible.
Non-Returnable Items:
Due to the personal and self-care nature of our products, certain items cannot be returned, including:
- Opened or used personal care products
- Opened candles, soaps, skincare, or body products
- Personalized or custom gift boxes
- Sale or clearance items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Gift Boxes & Bundles:
Our curated gift boxes are carefully packaged with multiple items. For hygiene and quality assurance reasons, individual items from a gift box cannot be returned separately.
To qualify for a refund or return, the entire gift box must be returned in unused condition.
Exchanges:
We currently do not offer direct exchanges.
If you would like a different item or gift box, please request a return (if eligible) and place a new order once your return has been approved.
Refunds:
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within approximately 5–10 business days. Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at Returns@soapha.com.
European Union Customers:
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery under applicable consumer protection laws.
Items must still be unused, in original packaging, and accompanied by proof of purchase.
Additional Policy Information:
SOAPHA reserves the right to refuse returns that do not meet our return policy requirements.