Shipping policy

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Shipping Policy – Soapha

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You’ll receive a notification once your order has been shipped.

Estimated Delivery Times

• Continental U.S.: 3 to 7 business days
• Express Shipping (if available): 1 to 3 business days
• Hawaii, Alaska, and U.S. territories: 7 to 10 business days

Note: Delivery times are estimates and may vary due to factors beyond our control (weather, postal delays, etc.).

Shipping Costs

Shipping costs will be calculated and displayed at checkout. We offer free shipping on all U.S. orders over $50.

Order Tracking

Once shipped, you’ll receive a confirmation email with your tracking number. You can track your package directly through our website or the carrier (UPS, USPS, FedEx, etc.).

Local Delivery and Pickup Options

If you’re located in our local area, you may be eligible for local delivery or custom pickup. These options will appear automatically at checkout if available based on your zip code.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe or you encounter any delivery issues, please contact us at support@soapha.com with your order number. We’ll do our best to assist you promptly.

Incorrect Addresses or Returned Packages

Please double-check your shipping address before completing your purchase. We are not responsible for packages sent to incorrect addresses. If a package is returned to us, we can reship it, but additional shipping charges may apply.